Once an order has been approved and paid for (deposit or in full), it cannot be cancelled.
Refunds are not available for change of mind.
Sales Tax (GST):
In accordance with Australian Goods & Services Tax laws, goods shipped in Australia will be charged GST.
Inventory stock is on a first come first serve basis.
The customer is responsible for all shipping charges related to their order.
Delays caused by a carrier are not the responsibility of Hand Guard and no refunds, credits or returns will be given to customer due to carrier issues.
Payment for goods must be made in full prior to shipment of any order unless other payment terms are agreed upon. Hand Guard will not be responsible for any delays in delivery due to payment not being made.
Due to unprecedented demand for some of our products (including but not limited to hand sanitiser and face masks), refunds will not be given for any changes to estimated or confirmed delivery dates. We are of course being fully transparent with our delivery timelines, however there are many factors out of our control, including but not limited to the demand for particular products. In some cases, delivery estimates from our suppliers are changing by the hour.
By paying for your order (or a deposit), you are agreeing to the terms and conditions of our order.